To enable our customers' free communication with us at any level, pre-purchase, during purchase, or post-purchase of our products, we offer you several convenient interaction platforms. Be it an inquiry, comment, feedback, or suggestion, you may primarily explore our comprehensive FAQ for prompt and easy answers to some of the commonest features. Else, just shoot them to us. We are reachable via electronic medium, paper post, and/or phone. Our competent, experienced, and professional team will cater to your communication definitely and the earliest possible. Please note the following details for a smooth process:
Customer care support's availability timing:
- Days: Monday to Friday
- Time: 8:30 AM to 5:00 PM PST (11:30 AM to 8:00 PM EST)
- Response Time: Chat and phone are our real time modes ensuring your instant contact with us. We respond to all the communications (web form, email, mail post) definitely and within the next 24 business hours of their receipt.
- Off Days: We are off on every Saturday and Sunday. We are also closed on all national holidays in a year. If we receive any communication (phone, web form, email, mail post) on any of these off days, we respond to them on the subsequent business day, Monday in case of weekend and relevant weekday in case of holidays.
Modes of communication:
- Web form: Simply fill up the provided form and click, submit. We shall certainly revert to you within the next 24 business hours of your form's receipt.
- Email: To establish an efficient response system, we have targeted email ids accordingly:
- Modifying or canceling an order: firstname.lastname@example.org
- Checking order status: email@example.com
- Return inquiries: firstname.lastname@example.org (Please essentially provide the relevant order number for a return request)
- Product related or any other relevant inquiry: email@example.com
- Chat: Our real time chat support is available during our work timings mentioned above. Just ping us, and our customer concern expert will assist you.
- Product Request Form: If you are looking for any product, even the ones not currently listed on our website, please feel free to get in touch with us via our simple product request form. In this form, you may please mention your requirement and we shall help you out with the same. Please try to be as specific as possible, so that we are able to provide you with some of the best possible suggestions, as per the product(s) applicability and availability.
Please note that if you are mailing us the product order form, please attach the bank money order for the amount mentioned against your purchase.
- Mail post:
You can write or send in the downloaded & printed hard copy of product request form to us at:
Customer Care Department,
20687-2 Amar Rd. Ste.258,
Walnut, CA 91789
- Phone: We are available during our above-mentioned business hours. In case, you happen to contact us beyond these timings, please leave us your message with your contact details. We shall return your call the next business day. Our numbers are:
Customer support number: 1-626-628-0201
Toll Free number: 1-877-VITA168 (1-877-848-2168)
- Social Networking: To stay updated with the latest at our end, tune in to us on:
- Join our business page: http://www.facebook.com/pages/VitaDigest/264277497853
- Or Send in your friend request to http://www.facebook.com/VitaDigest
- Twitter: Follow us on http://twitter.com/VitaDigest