Domestic Shipping
Please use the chart to determine which shipping option is right for you. All domestic shipping occurs on BUSINESS days (Monday-Friday) only unless otherwise specified.

Please note that a processing period of up to 48 hours may be applied.

UPS & Fedex Shipping
All Standard Overnight shipments will be delivered to the customer no later than 5:30pm (PST) the day after your order has been processed. All UPS & Fedex shipping occurs on BUSINESS days (Monday-Friday) only unless otherwise specified.

Please keep in mind that orders can take up to 48 hours to process before shipping. Please call Customer Service for assistance at 1-877-848-2168 or email sales@vitadigest.com and include your order number in the subject line.

UPS & FedEx orders are expedited for same day shipments whenever possible. Please be sure to provide a phone number and/or email address that we can use to contact you in case of delays (such as invalid billing information, item availability, etc).

PLEASE NOTE:UPS & FedEx does not deliver to P.O. Boxes, so any order with a P.O. Box as the shipping address must be sent via USPS.

Shipping Rules and Regulations

• While most orders begin the shipping process immediately, please expect a 24 to 48 hour period for order processing. Shipping occurs once payment is approved, the address is verified, and the item is prepared. If an item is not in stock, you'll be notified by phone & email.
  
  
• If you have multiple items in your order, and anything is on back-order, we can send out what we have immediately. Simply select the appropriate checkbox during your checkout. We'll contact you when the back-ordered items arrive and ship them to you at no extra charge.
  
  
• VitaDigest Free Shipping offer is applicable to orders over $75.00 after coupons and discounts have been applied.
  
  
• If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be present at the designated shipping address.
  
  
• If your order is being delivered to an office building, apartment complex, or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.
  
  
• Please note that we ONLY accept credit cards issued in the United States, United Kingdom (UK), Canada, and Australia. If you pay by credit card, we MUST be able to verify the transaction via our merchant bank. If there are any discrepancies, we reserve the right to require a PayPal payment instead.

Tracking An Order

• Packages shipped via FedEx can be tracked online at the FedEx website. Packages shipped via USPS can be tracked online at the USPS website. Packages shipped via USPS may have limited tracking information before arrival at postal sorting stations. Status may only show as "Electronic Shipping Info Received" at some points. Notes will say "The U.S. Postal Service was electronically notified by the shipper on (shipment date) to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. No further information is available for this item." This is normal and means that the package is currently en route to you.
  
  
• Once a package has been shipped out per your order specifications, it is literally out of our hands and becomes the responsibility of the postal service that you selected. Please note that this includes UPS, FedEx and USPS.
  
  
• Some shipment methods offer limited tracking information that is only updated upon delivery. Status will only show as "Electronic Shipping Info Received" in the meantime. Notes will say "The U.S. Postal Service was electronically notified by the shipper on (shipment date) to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. No further information is available for this item." This is normal and means that the package is currently en route to you.
  
  
• If your package does not arrive as planned, please contact us for assistance! We are happy to help you locate the package if possible. If the package cannot be located, we will provide you with a replacement or refund once our standard procedure has been completed.
  

  This will require:

  1. Customer must complete and return (via postal mail, fax, or scanned email) a signed affidavit of non-receipt (MANDATORY for all orders in which a replacement or refund is requested because the customer noted that the package was never received).
     
     
  2. By signing the aforementioned affidavit, customer agrees that they will immediately ship back the original package - and cover all costs of shipping the package back to us - if it is received after a replacement or refund has been issued.
     
     
  3. VitaDigest requires this form for our own protection, and as documentation to the shipping service so that we can file a claim.
     
     Postal fraud is a serious crime and VitaDigest is obligated to provide appropriate documentation when filing claims of packages that were not delivered as planned. Because we will provide a free replacement or refund upon receipt of this signed document, it is absolutely required in order to proceed. Please do NOT expect a replacement or refund if you are not willing and able to complete the required documentation.

• Signature Confirmation is required if your order total exceeds $200 or if yuor order is shipping to a different address than your billing address.
  
  
• Signature Confirmation is required for all UPS & Fedex orders.