VitaDigest
VitaDigest

Frequent Ask Questions

Frequent Ask Questions


WELCOME TO VITADIGEST.COM




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By Phone

Toll Free: 1-877-VITA168 (1-877-848-2168)
Email
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Here are some of the information that may better assist your shopping experience at VitaDigest.com

TOP FREQUENTLY ASKED QUESTIONS


GENERAL

 

ORDER STATUS

 

SHOPPING CART QUESTIONS



 

VITADIGEST.COM PROMISES

PRICE AND BILLING

 

SHIPPING AND RETURNS

 

VITADIGEST.COM SOCIAL NETWORK

VITADIGEST.COM AFFILIATE PROGRAM



BUYER'S GUIDE




GENERAL
How do I know if VitaDigest.com is a legitimate store?
VitaDigest.com is an authentic online retailer of health and beauty supplements, reviewed and verified by several agencies. You may check our credentials at the online review forums across the internet. The company has made it to the highly acclaimed Inc 5000 list of fasted growing private companies in the US. We also hold 5-star ratings and affiliations to a number of prestigious websites, like NexTag, Bizrate, PriceGrabber, Shopwiki, Epinions, etc. We have also been accredited BBB (Better Business Bureau) since the year 2003. VitaDigest.com has a registered office and warehousing facility located in Walnut, California. VitaDigest.com does not believe in drop shipping philosophy and each product listed on our website is backed by its physical stock at our warehouse.


Where is VitaDigest.com located?
VitaDigest.com is one of the best sports & fitness retailers and one of the fastest growing companies in the US. Although, all our operations are online, we are a registered firm with the headquarters and a sprawling warehousing facility in California. The company Head Office is located at 20687-2 Amar Road, Ste.258, Walnut, CA 91789. You can write to us directly on this address. We do not believe in drop shipping. Therefore, we maintain a well-equipped warehouse that spreads over 20,000 sq. feet in area. It is located in the heart of the City of Industry, or simply Industry, in California. Industry is a suburb of Los Angeles, housing some of the biggest industrial and commercial corporations.


Commercial Disclaimer
Prices and specifications contained on these electronically-transmitted pages are subject to change without notice. Vitadigest is not responsible for typographical errors. From time to time, Vitadigest may revise company policies, subject to change without notice. Please check regarding current prices, specifications, and policies at the time of your purchase.
ORDER STATUS
Has my order shipped?
If you provide your email address, we will send you an email confirmation after you placed your order, which contains a URL that shows the current status of your order. When your order leave our warehouse, we will also email you the tracking number which you can trace your order at FEDEX. Please print out this confirmation and keep it for your own references. If you have any questions regarding your order status, please email us at orderstatus@vitadigest.com and use your order number for reference. You can also call us at 1-626-965-8308 or 1-877-VITA168 (1-877-848-2168) so that we can check it out for you right away.

How do I track my order?
After you have placed your order (made payment at the checkout) with us, you can keep a track of it. You can get information about the dispatch, transit, and the expected delivery date of your package. There are two ways to do that. First, you can send us an email at orderstatus@vitadigest.com. We try to reply all the mails within one business day. In the case of weekends and holidays, we revert before the end of the next working day. Second, you can use the link ‘Track Your the Order?in the customer care section at the bottom of each page. You are directed to a page, where you can check the status of both, the FedEx and USPS (United States Postal Services) packages. You need to have your order’s tracking number to use this service.

My order never arrived!
If your shipment never arrived, please double check the tracking information by clicking here. Or you may contact us for further assistance.

How do I cancel my order/item?
Grabbing an order out of the order stream can become very difficult and every minute that passes once the order has been submitted makes it even harder. However, if an error has been made and an order needs to be cancelled, please call Customer Service immediately. If the order is already on the UPS feeder truck then it cannot be cancelled and you would be responsible for shipping costs and a 15% restocking fee if the order is refused. So please make sure all of your questions are answered before placing your order. Contact us for further assistance.

An item is missing from my shipment.
Please contact us for further assistance.
SHOPPING CART QUESTIONS
How do I delete an item from my shopping cart?
To delete an item from your cart, just click on the "Remove" button below the item name.

How do I order multiple quantities of the same item?
There are two ways to do this:
  • 1. On each product page there is a text box next to the "Add to Cart" button. Just enter your desired quantity in this text box.
  • 2. In your shopping cart there is a column labeled "Quantity." Type in the number for the quantity you wish to order and press the "Update Quantities" button. This will update your quantity and the subtotal for your order.
How do I add different items to my shopping cart?
Find a product you wish to purchase and click on the "Add to Cart" button. This takes you to your shopping cart page. Click on the "Keep Shopping" button at the bottom of your shopping cart. Find another product you wish to purchase and click on the "Add to Cart" button on the product description page. Continue this process until you have added all the items you wish to buy in your shopping cart. If there is no "Add to Cart" button, it means the item is currently out of stock.
PRICE AND BILLING
When will my credit cards be charged?
Since we don't think you should pay for your order until it is actually on its way, vitadigest.com will not bill you until your products are actually shipped. We never bill for credit card service fees.

What is the billing address for my credit card?
Your billing address is the address that is listed on your credit card account. It is also the address where your monthly credit card statements are mailed to.

Why do you need the phone number of the bank that issued my credit card?
If we have any problems obtaining authorization on your credit card, we contact your bank to make sure all the information you provided matches what your credit card company has on file. Large orders will always be subject to credit verification. This process ensures that your order is processed in a more timely manner. Please do not give us phone numbers that only provide locations of ATM machines. In order to obtain credit verification, we need a phone number that can connect us to a customer service representative.

I have a question on my charges.
Please contact us for further assistance.

Do I have to pay sales tax?
We ship from California. Vitadigest.com charges sales tax for orders shipped to California ONLY. Sales tax is automatically computed on both product(s) and shipping costs. To see the total sales tax charged on your order, click on checkout underneath your basket listing.

Where do I get a copy of my invoice/receipt?
You will automatically receive a copy of your invoice via email once your order is placed. Official invoice will be mailed after order has been shipped.
SHIPPING AND RETURNS
When will my order ship?
We will ship out your order as soon as we confirm your credit card and billing information. Our cut off time is 12:00PM PST. All orders placed after 12:00PM PST will be treated as the next business day's order. We do not process order during weekend. All orders that are placed after 12:00pm PST on Friday and before 12:00pm PST on Monday will be treated as Monday's orders. Vitadigest.com does not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.

How do I return my product?
After the form RETURN MERCHANDISE REQUEST (RMA) is submitted, you will receive an email that gives you an RMA Number and our Return Shipping Address to ship your returned items to. The RMA Number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept return shipments without an RMA Number on their shipping label. Submit Return Merchandise Request

When do I get my money back in case of a return?
A charge back will typically show up on your credit card account within 24-48 hours of the charge back being issued. This amount does not always show up on the next credit card statement you receive, depending on your credit card company's billing cycle. If the charge back does not appear on your statement, call your credit card company to verify the amount has been applied to your account.

What are the details of the Free Shipping offer?
Free Shipping offer is valid only on qualified items. Qualified items are identified on product information pages with this free shipping icon ( ).
  • Standard ground shipping method is used.
  • Does not apply to previous orders.
  • Is available only in the contiguous 48 states
Vitadigest.com reserves the right to end or change this free shipping offer at any time.

Do you ship to APO / FPO addresses?
Yes, we will ship to Army Post Office (APO) and Fleet Post Office (FPO) destinations. We will use US Postal Service Priority Mail, and you will pay the actual shipping cost. On your check out screen you must select USPS for APO, PO Box, HI, AK, PR Address. Our shopping cart will provide the actual cost to ship your items to your destinations. Tracking numbers will not be available for orders shipped via USPS.

The proper format for an APO/FPO address looks something like the following:
Name
Address Line 1
Address Line 2 (if needed)
FPO AE 99999


APO or FPO will take the place of the city you are actually stationed at, so only enter "APO" or "FPO" in the city section.
BUYER'S GUIDE
How to receive free shipping on VitaDigest.com?
VitaDigest.com offers free shipping on select items in the form of promotional or seasonal extensions, in the 48 contiguous states. Free shipping is allowed based on the transaction value. If your total order is worth more than $100, you qualify for the free shipping scheme. Sometimes, a certain type of product may be available under the scheme, while at the other times, a whole range of products may be offered free of shipping charge. The other possibility is to use the option through some Special Coupons made available online through VitaDigest.com or certain partner websites.

The products with free shipping are distinctly identified with icon () on the description page. Such orders are delivered through the standard ground-shipping mode. The scheme applies only on the current orders and is solely at the discretion of VitaDigest.com.

How do I find my product?
Search. The easiest and fastest way to find something in our stores is to use the Search located at the top right side of each page. Search throughout the entire vitadigest.com site. You can search by the name of the product or manufacture of the products.

How do I navigate the site?
Our website is particularly designed for easy navigation in such a way that you can run guided as well as generic search with equal success. The top horizontal bars on the home page of VitaDigest.com contain links to all the main categories of products. The page also contains price error of the day, featured products, and hot items. Once you enter a particular category, you can select the sub-categories from the drop-down menu, pictorial categories, or the vertical left bar. Each page features the top movers of the week, heavy discount items, and featured stores on the right-hand bar. When you open a product description page, the website automatically suggests similar items as ‘you may also like,?making your task much easier. Highly simplified checkout cart is available at the bottom.

How to obtain VitaDigest.com coupons?
To promote and help customers the best offers on our wide range of health products, we extend coupon codes. The code can be used to available quantity or value discounts at VitaDigest.com. Among the best ways to obtain the coupons is to subscribe for our bimonthly newsletter or become a publisher with us. You can also get the codes through our various partner sites. You can obtain the coupons free from various leading collaborative coupon portals, such as CouponCabin, Greatcoupons-online.com, Coupons2grab.com, RetailMeNot, and so on. Please note that this is only an indicative list and you can find a number of other options through online search. Different coupons carry discounts at different rates and are subject to varying conditions. For instance, they can be brand-specific rebates, limited-time offers, limited-stock offers, etc. Therefore, you can choose the code that best suits your requirements.

How do I use a coupon code?
To redeem a coupon on the checkout screen it will ask you to provide a coupon code if you had one. The coupon amount will be subtracted from your total purchase (not including shipping and applicable sales tax). Some coupon codes have certain restrictions. Please look at the web page with the coupon code for more information. - Some offers are available to new vitadigest.com customers only. - A minimum purchase, not including shipping and tax, of the amount of the coupon required. - Coupons can be used with credit card purchases only. Coupons are not valid with any other coupon, shipping offer or promotion. Most offers have expiration dates, stated on the web page with the coupon.

VitaDigest.com extends discount coupons in various categories that are redeemable upon the fulfillment of certain conditions. The option to use the code appears at the time of checking out for your shopping cart. Once you enter the code, the applicable amount is deducted from the total value of the item(s) (minus shipping charges and applicable taxes). Some coupons are generic, while the others can be used against only certain types of purchases and business terms. The conditions are detailed out for each coupon separately on the description page. For instance, the invitation coupon codes are allowed to the new customers only. Similarly, sometimes the discounts are value or volume based, whereby you must buy a certain amount or certain quantity of items for the offer to be available. One coupon cannot be combined with any other coupon or offer. Most of our coupons are for limited time.

What are gift certificates?
Now, you have the perfect gifting option in the form of VitaDigest.com’s gift certificates. These offers exist in online form, facilitating quick delivery, while saving on transaction costs. Since they can be obtained instantly on email, you can buy them even if you have a very little time left to buy your gift. In addition, these options come in six different values, viz. $25, $50, $75, $100, $200, and $300. Each of these can be redeemed against the purchase of any item(s), in any category, listed on VitaDigest.com. The redemption is limited to online use only. This way, you give your family, friends, and loved ones the offer to choose the products of their choice.

How can I get VitaDigest.com’s gift certificates?
The process of obtaining VitaDigest gift certificates is very similar to purchasing an item from the website. Use the link on the homepage to reach the summary listing page of all types of certificates. Currently, we offer them in six different denominations - $25, $50, $75, $100, $200, and $300. You can add the desired gift to your cart from either the summary page or the description page, and proceed to checkout. Unlike the purchase of products, there is no lead-time in the delivery of these gift certificates. As soon as you make the payment at the checkout, the delivery is instantly made to your email address. Therefore, this is an ideal option for planned or last minute gifting purposes.

What is a “Price Error" of the Day?
There’s always something great going on at Vitadigest.com. Now with our “Price Error of the Day" you’ll find incredible price reductions on hot products from throughout the site. The “Price Error" of the Day pricing will last for 24 hours or until the number of products we set aside for the special pricing runs out, whichever comes first. So check Vitadigest.com homepage everyday and act quick, otherwise you may miss out on a great deal!

How to compare the prices offered on VitaDigest.com and other sites?
VitaDigest.com is committed to provide you with the best of sports and fitness supplements at the most affordable prices. Still, to establish credibility, you may compare the prices of some product(s) at our store with those offered by the other websites. Generic web results may be more tedious and often incomplete. Therefore, the best option is to refer to authentic and unbiased comparison shopping portals like Pricegrabber.com and Nextag.com. These sites list the prices different vendors offer for the same product. The summary page displays the range of final prices after discount and the number of sellers for the item. Once you click the summary link, you get the information on retail price, discount, and customer reviews for each online store, separately. This helps you choose the best price and the vendor for your product.

Typographical Errors
VitaDigest.com disclaims all warranties and liability due to typographical and other content errors or omissions appearing on its Website. VitaDigest.com reserves the right to refuse or cancel any order placed for a product listed at the incorrect price. VitaDigest.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and the order is canceled, VitaDigest.com will immediately issue the credit back to your credit card account and notify you via e-mail of the error and credit.

How do I provide suggestions to VitaDigest.com on a new product?
VitaDigest.com does not subscribe to the closed feedback loop policy. We always welcome your comments, queries, feedback, and suggestions. Therefore, if you have something to say, we would like to hear from you. For any query or suggestion on a new product, please feel free to reach us at suggestion@vitadigest.com. If there is any point to be mentioned, we will reply to your email within one business day. We follow a five-day workweek. Therefore, in the case of a holiday or weekends (Saturday or Sunday), the mails will be replied before the end of the next working day.

How to provide VitaDigest.com positive feedback for the services I received?
We, at VitaDigest.com, strive to provide you with smooth shopping experience and best customer service. Your review is important to us and we would like to hear from you. Leaving a feedback to us is simple. Use the ‘Submit A Testimonial?link in the Help Desk section. The format of the page is kept highly flexible such that you can provide your unique reviews freely. After entering your name, email, and name of the product, you can enter your comments in the text box provided. There is no hard and fast rule, but you may consider certain specific parameters for your feedback. For instance, you may ask whether the product met your expectations, were there any side effects, how well was it priced, and so on.

How do I offer suggestions to improve VitaDigest.com website?
Our website has been designed keeping in mind comprehensibility, organization, and the ease of navigation. However, we believe, you as a user may have some important suggestions for us to help improve VitaDigest.com. We value every input by our customers and encourage you to contact us through phone at 1-626-965-8308 or 1-877-VITA168 (Toll free number). Our work timings are from 08:30 am to 05:00 pm PST (11:30 am - 8:00 pm EST). You can send us an email at support@vitadigest.com. You can also contact us by snail mail at our registered office address, 20687-2 Amar Rd., Ste.258, Walnut, CA 91789. After review, we will try to incorporate your ideas wherever possible. So, keep suggesting please!

I am looking for some gray zone products, such as Anabolic Steroid and Ephedra. Can I obtain them from VitaDigest.com?
No. According to the Food and Drug Administration (FDA), Federal, and State regulations, certain items are classified in the gray zone. These formulas have been permanently withdrawn from the market and are banned from any future use. No drug supplier, distributor, or retailer can deal in such items. The restrictions are equally applicable to the real world and online vendors. VitaDigest.com strictly follows all the applicable laws and Government regulations, selling only legally approved formulations. Therefore, any product featuring in the gray zone is not available at our website for sale.

How to Safely Dispose of Unused Medications?
It happens to everyone for a variety of reasons. You end up with a medicine cabinet full of expired or unused medications, now considered a toxic form of household hazardous waste.

Proper drug disposal is an emerging environmental issue. As with any household waste, the disposal method chosen can have a direct effect on safety and the health of the environment. Most strive to be responsible. What are your options? Click Here regarding proper methods of disposing unused medicines.
VITADIGEST.COM SOCIAL NETWORK
Why Should I become a ‘friend?of VitaDigest.com on Facebook?
Now, you can become a real friend of your health and fitness pal VitaDigest.com. We have created a profile page on Facebook.com that can be accessed at http://www.facebook.com/VitaDigest. Just click the link ‘Add As Friend?on the top of the page. We will approve your request at the first available opportunity. Once befriended, you can get in-depth information on all our activities and contacts in one place. Being our ‘friend?will also ensure that you remain updated about the latest news, offers, products, coupons, discounts, and trends on VitaDigest.com. In addition, you will have access to the links, articles, and our other relevant wall posts about health and nutrition topics. You can also land on other Facebook Fan and Community Pages by browsing through our ‘Like and Interests?section on our profile.

Why should I follow VitaDigest on Twitter?
Twitter is an effective way to keep track of what we are doing at Vitadigest.com and what’s new. You can follow us at http://twitter.com/VitaDigest. We regularly update information about new products or brands listed on our site. We also discuss the newest trends and hottest selling products on VitaDigest.com. In addition, we announce exclusive saving offers, discounts, latest coupons available, and special privilege transaction. Every tweet (announcement) is backed by the relevant web link, such that you can directly jump to the webpage for more information. You can access Twitter from your home or office computer, mobile phones or other handheld devices. This helps you stay up-to-date even when you are on a move.


VITADIGEST.COM AFFILIATE PROGRAM
How to take the advantage of VitaDigest.com’s Affiliate Program?
If you own a website, you can become an affiliate of VitaDigest.com free of cost. Under this scheme of surrogate advertising, our products will be marketed on you website through banner ads, web links, and other online promotion tools. You will earn up to 10% commission on purchases made by using the links on your website. We will provide you all the assistance, guidance, and detailed appraisal of how well are you able to sell VitaDigest.com’s items through your website. Enrollment for the Affiliate Program is a simple two-step process, whereby you fill the application form online and get approval after review by our experts. The commissions are accrued monthly and begin at 5% for each sale made.

What Our Customer Say...

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Frequent Ask Questions